Privacy Policy

How we collect, use, and protect your personal data

Last updated: February 2026

1. Data Controller

Prestige Real Estates (hereinafter "we", "us", or "the Company") is the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following personal data:

  • Contact form submissions: Name, email address, phone number (optional), subject, and message content.
  • Property enquiries: Any personal data you provide when enquiring about a property.
  • Website usage data: Technical data such as IP address, browser type, pages visited, and time spent on the site, collected through cookies and similar technologies.

3. Purpose and Legal Basis

We process your personal data for the following purposes and legal bases under the General Data Protection Regulation (GDPR):

PurposeLegal Basis
Responding to your enquiriesYour consent (Art. 6(1)(a) GDPR)
Providing property servicesPerformance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR)
Website analytics and improvementLegitimate interest (Art. 6(1)(f) GDPR)
Legal and regulatory complianceLegal obligation (Art. 6(1)(c) GDPR)

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form data: Up to 2 years after your last communication with us.
  • Contractual data: For the duration of the contract and up to 6 years afterwards, in compliance with Spanish tax and commercial law.
  • Website analytics data: Up to 26 months.

5. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service providers: Such as our website hosting provider (Netlify) and email services, who process data on our behalf under appropriate data processing agreements.
  • Legal authorities: When required by Spanish or EU law.

We do not transfer personal data outside the European Economic Area (EEA) unless adequate safeguards are in place in accordance with GDPR requirements.

6. Your Rights

Under the GDPR and Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD), you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to restrict processing: Request that we limit how we use your data.
  • Right to data portability: Receive your data in a structured, commonly used format.
  • Right to object: Object to processing based on legitimate interests.
  • Right to withdraw consent: Withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at enquiries@prestigerealestates.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

7. Cookies

Our website uses cookies and similar tracking technologies. When you first visit our site, a cookie consent banner will ask for your permission before any non-essential cookies are set.

Essential Cookies

These are strictly necessary for the website to function (e.g. remembering your cookie consent preference). They cannot be switched off and do not require your consent.

Analytics Cookies (Google Analytics)

If you give consent, we use Google Analytics to understand how visitors interact with our website. Google Analytics sets cookies (such as _ga and _ga_*) to collect anonymised data including pages visited, time on site, and referring source. IP addresses are anonymised. This data is processed by Google LLC. For more information, see Google's Privacy Policy.

Hosting Provider (Netlify)

Our website is hosted on Netlify, which may collect limited technical data (such as server access logs containing IP addresses) for security and performance purposes. This processing is based on our legitimate interest in maintaining a secure and functional website. See Netlify's Privacy Policy.

Managing Your Preferences

You can change your cookie preferences at any time by clearing your browser's cookies and revisiting the site — the consent banner will appear again. You can also manage cookies through your browser settings.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include the use of HTTPS encryption, secure hosting, and access controls.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

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